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Subject Area
Ethical considerations
Focus
Unconscious bias
Simulation Title
Interaction with a hearing-impaired patient
Introduction Theoretical Background Exercises Videos Role-play Cards Facilitator's Notes Extra Resources
Learning Aim

To enhance communication skills and empathy when interacting with hearing-impaired patients and to address unconscious bias in healthcare.

Learning Objectives
  1. Build awareness of own unconscious bias and its impact on interactions with hearing-impaired individuals
  2. Enhance ability to adapt communication styles based on feedback from the patient.
Simulation Scenario

Characters

Patient: A middle-aged individual wearing a hearing aid, which has run out of battery.

Nurse: A busy, multitasking nurse working at an outpatient clinic reception.

Background

The patient has come in for a regular checkup. Their hearing aid alerts them that the battery is out. The patient is next to approach the counter, which is behind a plexiglass shield. The environment is noisy, and the nurse is seated behind the counter, preoccupied with the computer.

Setting

The outpatient clinic reception area. A plexiglass shield separates the patient and the nurse. The nurse is sitting behind a desk with a computer and paperwork.