Training materials
Integrated teaching materials for teachers as well as students.
Ensuring personnel and patient safety
1. De-escalation techniques
Managing an aggressive patient with a diagnosis of schizophrenia
2. Effective communication skills
Managing an agitated patient at a busy Accident and Emergency (A&E) department
2B. Effective communication skills
Managing an agitated patient at a busy Accident and Emergency (A&E) department
Improving conflict resolution skills
Enhancing communication skills
Building emotional resilience
Understanding patient behaviour
11. Strategies to alleviate patient fear
Very anxious patient before a medical procedure
12. Encouraging patient compliance
Helping the patient understand the importance of compliance
Ethical considerations
14. Confidentiality obligation
Balancing relatives’ concerns with patient's right to privacy
