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Subject Area
Improving conflict resolution skills
Focus
Problem solving approach
Simulation Title
An irate visitor in the restricted area
Introduction Theoretical Background Exercises Videos Role-play Cards Facilitator's Notes Extra Resources
Complication boxes
A Collection of Distractors, Disruptors, Twists in Simulation Scenarios
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Cultural Misunderstandings
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Phrase guides
Active Listening
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Persuasive
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Reflecting, Paraphrasing
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Sceptical
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Self-Advocacy
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