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Subject Area
Enhancing communication skills
Focus
Assertiveness, non-verbal cues
Simulation Title
Communicating with an entitled and demanding patient
Introduction Theoretical Background Exercises Videos Role-play Cards Facilitator's Notes Extra Resources
1 . Assertiveness is a natural trait that cannot be learned or improved.
2 . The Broken Record Technique is best used when patients persistently ignore instructions or requests.
3 . Fogging helps to avoid conflict by acknowledging criticism without taking it personally.
4 . In assertiveness, it is important to raise your voice to make your point clear.
5 . Active listening is not an important part of assertive communication.
6 . Which of the following best describes assertive behaviour?
7 . In which of the following situations would assertiveness NOT be necessary?
8 . What is the primary goal of using “I” statements in assertive communication?
9 . The Broken Record Technique is particularly useful when:
10 . Which of the following is NOT a technique for developing assertive behaviour?